Wednesday, June 24, 2015

Score for Amazon! Improvements to customer ratings system.

Everyone knows the customer ratings system is flawed. You can review anything without ever buying the product or reading the book, buy reviews on tap, rate a book 1* because your Kindle stopped working, and unfortunately there's a minor industry in trolling as well. That's merely the tip of the iceberg.

So it was with great interest that I read today that Amazon is trying to introduce changes to the review system to provide a better overall experience for the customer - and hopefully, for me, as an author - by flagging up more helpful or verified reviews and controlling the ocean of trash out there.

Amazon Taps Machine-Learning System To Keep Customer Reviews In Check: Here Are The Changes : PERSONAL TECH : Tech Times

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